Shipping policy

Last Updated: August 11, 2026

Shipping Policy

This Shipping Policy applies to all domestic Australian orders on www.lorenya.com and complies with Australian Consumer Law and ACCC e-commerce operational guidelines.

1. Order Processing Time

All orders require 1–3 Australian business days for sorting, packing and dispatch preparation. Business days exclude weekends and Australian national public holidays. Orders placed after 6:00 PM AEST will be processed on the next working day.

2. Nationwide Delivery Coverage

We deliver to all Australian states and territories including South Australia, New South Wales, Victoria, Queensland, Western Australia, Tasmania, Northern Territory and Australian Capital Territory. We cooperate with Australia Post and reputable local Australian courier services to ensure stable nationwide logistics.

3. Estimated Delivery Timeframes

  • Eastern Australia (NSW, VIC, QLD, ACT): 2–4 business days
  • South & Central Australia (SA, TAS): 2–5 business days
  • Western & Northern Australia (WA, NT): 4–7 business days
All delivery times are estimates only. Delays may occur due to extreme weather, carrier backlogs, public holidays or incomplete customer address information.

4. Shipping Fees & Pricing Standard

All product prices and checkout totals are displayed in Australian Dollars (AUD), inclusive of mandatory Australian GST. Free shipping thresholds are clearly displayed at checkout with no hidden fees, fully complying with ACCC fair trading regulations.

5. Order Tracking

A unique tracking number will be sent via email after order dispatch. Tracking information usually updates within 24–48 hours on official carrier systems.

6. Address Accuracy Responsibility

Customers are solely responsible for providing accurate, complete Australian delivery addresses and valid postcodes. We are not liable for lost, delayed or returned parcels caused by incorrect customer-provided information.

7. Undelivered & Returned Parcels

Parcels returned to our warehouse due to delivery failure, invalid addresses or customer refusal will incur reshipping fees payable by the customer, unless the error is attributable to Lorenya.

8. Damaged or Lost In-Transit Goods

Please contact our support team within 48 hours if your parcel is damaged, defective or confirmed lost during transportation. We will assist with carrier claims and provide compliant remedies in accordance with Australian Consumer Law.