Terms of service

Last Updated: August 11, 2026

Terms of Service

These Terms of Service govern all website access, browsing activities and purchase transactions with Lorenya, an Australian online retail business based in Adelaide, South Australia. These terms are governed by the laws of South Australia and Australian federal laws including the Australian Consumer Law and Privacy Act 1988. By using our website and placing orders, you fully accept and agree to these binding terms.

1. Business Information

Trading Name: Lorenya
Official Website: www.lorenya.shop
Support Email: hello@lorenya.shop
Contact Phone: +61 8 8017 2080
Registered Address: 41 Currie Street, Adelaide SA 5000, Australia

2. Age Eligibility

You must be 18 years of age or older (the legal age of majority in Australia) to place orders. Transactions completed by minors without parental consent are invalid under Australian law.

3. Product & Pricing Accuracy

We strive to ensure accurate product descriptions, size charts, images and AUD pricing. Minor colour variations caused by different device screens do not constitute product defects. All listed prices include Australian GST in compliance with ACCC pricing standards.

4. Contract Formation

Order submission constitutes a customer purchase offer. Order confirmation emails only acknowledge order receipt and do not form a binding legal contract. A formal sales contract is established only upon order dispatch. We reserve the right to cancel orders due to stock shortages, system pricing errors, fraud risks or regulatory compliance requirements.

5. Statutory Consumer Rights Protection

No clause in these Terms of Service may limit or exclude your statutory consumer guarantees under the Australian Consumer Law. Your legal rights for defective goods, poor quality products and misleading descriptions are fully protected at all times.

6. Payment & Shipping Rules

All payment activities are subject to our official Payment Terms. All delivery services comply with our Shipping Policy and ACCC e-commerce guidelines.

7. Privacy Compliance

All personal data collection, storage and usage activities are governed by our Australian-compliant Privacy Policy, which forms an integral part of these terms.

8. Intellectual Property

All website texts, images, logos and design content are the exclusive intellectual property of Lorenya, protected by Australian copyright and trademark law. Unauthorised reproduction, distribution and commercial use are strictly prohibited.

9. Governing Law & Jurisdiction

These Terms of Service are governed by the laws of South Australia, Australia. All disputes arising from website usage and transactions fall under the exclusive jurisdiction of the courts of Adelaide, SA.

10. Policy Updates

We may revise these terms to comply with updated Australian federal and state legislation. Revised content will be published with the latest update date.